Refunds, Returns & Claims

Effective October 7, 2026

Collectible trading card products

Collectible trading card products are not eligible for change-of-mind returns or exchanges, including unopened products. Opened products and products with removed or altered original seals are not returnable for reasons such as unwanted pulls, inspection of contents, a change of mind, or changes in market value. Manufacturing issues, transit claims, and shop errors are handled separately as described below. This policy does not limit remedies required by applicable law.

Preorders

A preorder is a presale commitment. Once sold, the product is allocated to your order and reserved against our expected inventory. Routine customer-requested cancellations are not accepted, including cancellations due to changes in market value, availability elsewhere, or a change of mind. Estimated shipping information is stated on the product listing. If we cannot fulfill an order or cannot meet the stated shipping timeframe, we will provide the notices, choices, and refunds required by applicable law. This allocation policy does not limit those requirements.

Other eligible merchandise

For merchandise not excluded by this policy or its product listing, request return authorization within 15 days of delivery. Items must be unused and returned with their original packaging, labels, and proof of purchase. Sale items are final sale for change-of-mind returns. These restrictions do not limit remedies required by law.

Return authorization

Email customerservice@4dcardshop.com before sending anything back. If approved, we will provide a Return Merchandise Authorization (RMA) number and mailing instructions. Use a tracked shipping method. Customers pay return postage for approved change-of-mind returns; responsibility for postage on shop errors or required remedies will be determined separately.

Approved refunds

After receiving and inspecting an authorized return, we will notify you of the decision. Approved ordinary-return refunds will be issued to the original payment method within seven business days after inspection. Your bank or payment provider controls when the credit appears. Refunds required by shipping-delay rules or other law follow the applicable deadlines. Store credit or an exchange will be used only when agreed or otherwise permitted by law.

Discretionary returns and cancellation fees

An approved discretionary customer-requested return or cancellation may be subject to a 10% fee on the price of the affected merchandise, excluding tax and shipping, where permitted by law. Any applicable fee will be disclosed before the return or cancellation is processed. This fee does not apply to shop errors or refunds required by law. A fee provision does not make an otherwise ineligible return or preorder cancellation available.

Manufacturing defects and missing factory contents

Products sold as factory sealed are shipped in their original manufacturer packaging, except where a different condition is expressly disclosed in the listing. We do not open factory-sealed products to inspect their internal contents. For manufacturing defects or missing factory-packed components discovered after opening, contact the manufacturer’s support service with your receipt, product details, photos, and any requested packaging or identifying information. We can assist with purchase documentation. The manufacturer determines the remedies it offers; a replacement or refund is not automatically promised by 4D Card Shop. This process does not limit rights that applicable law requires us to honor.

For Pokémon products: Pokémon TCG Support.

Transit damage and missing shipment contents

If your shipment arrives damaged, appears to have been opened in transit, or is missing contents, contact customerservice@4dcardshop.com promptly with your order number, tracking number, and photos of the label, shipping packaging, product packaging, and affected items. Retain all packaging and contents until the claim is resolved, and cooperate with any USPS inspection request. We will work with you to investigate and assist with the insured-shipment claim process. The appropriate resolution depends on the evidence, available remedies, and applicable law; an automatic refund is not promised. Do not return items before receiving instructions. Insurance coverage and payment are subject to the insurer’s review and are not guaranteed.

Shop fulfillment errors

If you receive an incorrect item or believe an item on your order was not packed, contact us promptly with your order details and photos. We will investigate and arrange an appropriate resolution. This is separate from a factory-content defect or transit claim.

Collectible packaging

Ordinary minor manufacturer packaging variations do not constitute a guarantee of collector-perfect packaging. Known substantial damage or materially different condition will be disclosed in the individual listing. This does not override an express condition description or remedies required by law.

Live openings

Live-opening products are opened on stream and are not shipped sealed. Pull results, card values, and grades are not guaranteed. Hits are shipped to the customer after the livestream. Bulk means standard non-holo cards. To receive your bulk, request it in your order notes at checkout or tell us as we begin opening your product. Once your product has been opened without a bulk request, 4D Card Shop reserves the right to retain all standard non-holo cards. Retaining bulk reduces shipment weight and helps us keep shipping prices as low as possible.

Contact

Questions: customerservice@4dcardshop.com.